Customer Services

We are a small business, and are building our reputation based on providing quality jewellery items, and excellent customer service. If you have any queries, or would like to discuss custom or bespoke items, please contact us and we will be happy to help. You can contact us:

By telephone on +44 (0)1294 601581,

By email to fiona@treasuredpearls.co.uk

By mail to our business address at:

61 Meiklelaught Place,
Saltcoats,
Ayrshire,
KA21 6GR

Or complete an Enquiry Form in section Contact Us.

All our jewellery comes with a 30 day money back guarantee on items returned in the original packaging with original receipt which are unworn and unaltered (excludes earrings, engraved items and commissioned pieces) for an exchange or refund as required. If you are not entirely satisfied with a commissioned piece of jewellery, again, please contact us and we will endeavor to resolve this.

All our jewellery is guaranteed for 12 months against faulty workmanship or materials(excludes damage caused by misuse or mistreatment).

Privacy Statement

Treasured Pearls do not pass customer information on to third parties. The only exclusion to this is the need to pass on limited customer information to courier/mailing services for the purpose of delivery. Treasured Pearls may gather some customer information to enable us to continue improving and developing our company.

All payments made via our website are processed via PayPal, therefore your bank details remain secure, and are never disclosed to us.